Please find the answers to common billing-related FAQs below. If you can't find the answer to a question you've got just have chat with us!
Yes, you can cancel anytime. We can offer partial refunds in some instances, email firstname.lastname@example.org for more information.
Yes you can upgrade or downgrade any time, your next bill will be automatically adjusted pro-rata.
We don't charge any extra fees for domain renewals, transfers or registrations, these are all included as part of the Pro plan.
No, you can create an account and use the free plan without entering a card.
When you sign up you will have access to all the features on the Pro plan for the duration of the 7 day trial. After the trial you will automatically switch to the free plan.
We process all card payments with Stripe or Paypal. This means we don't store your card details (except for the last 4 digits) and your card details never go through our servers but directly to Stripe. Stripe processes billions in payments each year.
A Pro plan includes the registration of one domain, if you want to change the domain name after it has been registered we charge you the cost of the new domain registration. This fee varies depending on the domain TLD and we will always confirm this price with you first.
You will own your domain. We register the domain on your behalf so you don't need to worry about renewing it, setting it up or being spammed by nuisance calls (the registrants contact details are public). If you ever want to move away from Journo Portfolio we can transfer it into an account owned by you. We do not charge for this, ever.
If you cancel your subscription within 14 days of upgrading, or within 7 days of a renewal payment you can request a refund for the full payment amount (minus $10 if a domain name has been purchased or renewed for you).
We never delete your content (unless you delete your account). All your work will remain in the editor view but will be hidden from your portfolio as per the free plan.
Yes! Get the equivalent of three months free on Pro and two months free on Plus with you pay annually. Not sure? You can always switch to annual billing later.
Of course! Simply upgrade to Pro and enter your own domain when you do so. You can then check a box to specify that you own the domain. Lastly you just need to configure the domain to point at our server.
You can choose to be billed in AUD, CAD, EUR, GBP or USD. Users in Brazil or India can also pay in BRL or INR respectively.
Any card that supports international online payments will work with our card-billing system. You can also choose to pay with PayPal.
All local taxes are included in the price where relevant. We don't have any hidden fees and never charge for anything other than the plans listed above.
Group, Society and Organisation discounts are available. Contact email@example.com to find out more.
Re-did my writing portfolio quick with @journoportfolio (emphasis on quick) and it's much better than what I was using before. Super simple to set up and the design looks awesome.https://t.co/YGqdJf6tyf— Ben Sailer (@bensailer) September 30, 2020
Highly recommend @journoportfolio for any of you budding young journalists who want to assemble an online portfolio.— James Mayer (@JamesMayer) September 24, 2020
Just built my portfolio using @journoportfolio. It was so simple to set-up. If you are looking for create a clean, no fuss portfolio with an easy set-up, I definitely recommend this!— Ramana Ganger (@RRGanger) April 1, 2019
Solved my portfolio problems. Thanks, @journoportfolio you’re sure is the best.— Josh Colón its 2020 (@Joshcolon) September 30, 2018
Are you looking to showcase journalistic work? I like @journoportfolio.— Mark Yarm (@markyarm) September 25, 2020